CONTACT US

Contact Us

RETURNS

In the unlikely event that the product is found defective, please return the appliance in its original packaging with a money order or cashiers check for the amount of $19.99 (after the first year) for shipping, handling, and processing. If your product is found defective within the first year of use we will waive the shipping and handling fee. You will receive your replacement within 7-10 business days. Please also include your current mailing address and phone number.

RETURNS DEPARTMENT

909 Northwest 10th Terrace
Fort Lauderdale, FL 33311
954.376.8966

WARRANTY

AbsoluteHeat products are manufactured to the highest standards and will provide you with superior performance when used in accordance with the instructions. Each device is guaranteed against defective materials or workmanship for a lifetime. It also insures you to a timely response to your warranty requests.

AbsoluteHeat cannot guarantee the quality of products sold by unauthorized dealers. Purchasing AbsoluteHeat products from Internet sites not legitimately representing AbsoluteHeat products forfeits this warranty.

  • Products must be registered within 90 days of purchase to validate warranty.
  • Please keep a dated receipt as proof-of-purchase. Date of sale and seller’s stamp are required for the validity of the warranty.
  • Warranty does not apply to devices showing abuse, damage, or to our judgment are not defective.
  • Warranty is not valid if damage has been caused to the product by being dropped or if repair has been attempted by any unauthorized person.
  • Nothing in this guarantee excludes, restricts or otherwise affects your statutory rights.

FAQS

WHAT IS THE BEST TEMPERATURE TO USE A FLAT IRON?

We offer variable temperature settings with all of our tools. Our best advice: start with a low temperature and gradually increase the heat based on your hair and styling needs.

HOW DO I PROPERLY CLEAN TOOLS?

CURLING IRON:

  • Before cleaning your curling iron, always unplug the appliance and allow it to completely cool down.
  • AbsoluteHeat recommends wiping down the product with a damp, soft cloth once the iron has completely cooled.
  • Do not use harsh detergents, abrasives, solvents or commercial cleaners. NEVER immerse appliance in water.

BLOW DRYER:

  • Blow dryer should be in the off position and unplugged before cleaning.
  • Ensure that the plug is away from any water supply.
  • Wipe outer surface of hair dryer with a clean cloth.
  • Clean dust and lint from air intake openings with a small brush.

FLAT IRON:

  • Before cleaning your flat iron, always unplug the appliance and allow it to completely cool down.
  • AbsoluteHeat recommends wiping down the product with a damp, soft cloth once the iron has completely cooled.
  • Do not use harsh detergents, abrasives, solvents or commercial cleaners. NEVER immerse appliance in water.